Shipping policy

Do you offer FREE shipping Worldwide? 

With all our products, we are proud to say that you can take advantage of FREE worldwide shipping, as well as other delivery options mentioned below:

Getting Your Package Delivered Step-by-Step!

Once an order is placed, it will generally take 2-4 business days to have it processed. Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 10 business days (excluding Sundays and statutory holidays).

 

NOTE: Depending on the delivery address, you may need to pay additional duties and taxes before your order can be released from customs.

Shipping Times

Please note that our products ship from various warehouses therefore delivery time is based largely on local postal services once they arrive at their destination country.

 

Where can I find my tracking number?

An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.

We will be happy to assist you if you haven't received one or your tracking number doesn't work.

How can I track the status of my order?

After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email.

With the tracking number you can track your order on the tracking page we will give to you.

Having Trouble Viewing Tracking Updates?

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.

If your order is taking an extremely long time to reach you, please email our team will work towards the best solution for you based on your latest tracking information.

We appreciate your patience and understanding as we work through this together.

Cancellation Terms
If you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible. If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using the process above.

 

I think my package might be stolen/lost in transit, what do I do?

If you have purchased a Shipping Insurance to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to use this format when emailing our customer support team:

Subject line: Stolen, lost in transit order with porch pirate protection

Order No.:
Full name:
Contact email address:
Our CS team will immediately initiate a replacement for you.

 

What if I didn't purchase the Shipping Insurance?

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered. We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. 

 

We are not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. For your own peace of mind, we recommend adding Porch Pirates Protection which include a free replacement for stolen parcels.

 

We will consider an item lost in transit if the tracking information has no updates for 25 days. Please contact us directly so we can process a replacement