Refund policy
Refund & Returns Policy
At 19th Lab Golf, we are committed to providing high-quality products that you will love. Your satisfaction is our #1 priority, which is why we offer a 30 day money-back guarantee to ensure a risk-free shopping experience.
Contact & Support
If you have any questions about returns, refunds, or exchanges, our Customer Support team is here to help.
Email: support@19thlabgolf.com
Response Time: Our Customer service staff are available Mon-Fri. We aim to respond within 24 hours.
To ensure a smooth process, please include your order number, email, and a brief description of the issue in your request.
Returns & Refunds Eligibility
We accept returns within 30 days of receiving your order. To be eligible for a return, the product must meet the following criteria:
Product Condition: Unused, in original packaging, and in the same condition that you received it.
Proof of Purchase: An order confirmation email or receipt.
Return Request: Contact our support team at support@19thlabgolf.com before returning any product.
Refund Policy
We offer a 100% money-back guarantee under the following conditions:
Dissatisfaction with Product Performance: If you are unsatisfied with your purchase and it has not met your expectations, you may request a refund.
Product Arrives Damaged: If your order arrives defective or damaged, please send us an email with photos/videos of the issue within 7 days] of delivery. We will send a replacement or full refund.
Lost or Stolen Orders: If your package was lost in transit, we will work with the shipping carrier to track it down. If it cannot be located, we will send a replacement.
Non-Refundable Items
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Final sale items or digital products.
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Items that have been used or are not in resellable condition.
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Subscription-based purchases (if applicable).
Return Process
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Contact Us: Email support@19thlabgolf.com with your order details and the reason for your return.
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Approval: Once approved, you will receive return shipping instructions via email.
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Shipping the Return: Customers are responsible for return shipping costs to our warehouse. We recommend using a trackable shipping service to ensure your return reaches us.
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Inspection & Refund: Upon receiving your return, we will inspect the item and process the refund within 14 days
Exchange Policy
If you would like to exchange your item for a different variant or product, please contact us within 30 days of receiving your order. Customer is responsbile for paying for return shipping. We will guide you through the exchange process.
Processing Time for Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
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Approved Refunds: Processed within 14 business days to your original payment method.
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Delayed Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.
Important Notes
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Do not send products back without prior approval.
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We reserve the right to deny refunds for items that do not meet our policy conditions.
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Customers are responsible for shipping the items back to us. We do not provide prepaid postage labels.
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Shipping costs for returns are non-refundable unless the return is due to a mistake on our end.
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We reserve the right to modify this policy.
Thank you for choosing 19th Lab Golf. We appreciate your trust and look forward to serving you!
For further assistance, please contact support@19thlabgolf.com.